Troubleshooting
- Last updated
- Save as PDF
- Timeouts Under the Hood
- To ensure your applications remain performant, OutSystems Platform has timeouts for long-running tasks. Learn how the timeouts works under the hood, and how to configure them.
- Change OutSystems Platform logging levels (OSTrace)
- Increasing the log levels of OutSystems Platform allows to gather more information about what's happening under the hood. Check here how to do it.
- Get more information for troubleshooting
- Use these resources to learn how to collect more information about what's going on under the hood. They might come in handy when troubleshooting.
- I've reached my license limits
- Each license has certain usage limits. Either decrease the usage of the metric that is exceeding the limit, or upgrade your subscription.
- Changed the hardware and the license stopped being valid
- An environment Serial Number is based on the hardware of the environment. Changing the hardware, changes the environment Serial Number, making your license invalid.
- Troubleshoot the performance of your apps
- OutSystems Platform monitors the performance of your applications, so that you can easily pinpoint and fix performance bottlenecks.
- Upgraded an infrastructure and the license stopped being valid
- Your license might be limited to a specific OutSystems Platform version. You can check for this in the Licensing screen of the environment management console.
- Use NetChecker to troubleshoot your connection
- NetChecker performs network tests from Outsystems front-end servers, easily troubleshooting connectivity issues on the infrastructure (onsite or Cloud).
- Set up a VPN to your OutSystems Cloud
- Check how to set up a site-to-site VPN, allowing secure communication between your on-premises network and OutSystems Cloud.
- Set up a VPN using LifeTime 11.6.0 or earlier
- Check how to set up a site-to-site VPN, allowing secure communication between your on-premises network and OutSystems Cloud. Applies to LifeTime Management Console 11.6.0 or earlier.