Troubleshooting
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- How to obtain error logs for troubleshooting purposes
- OutSystems Platform logs error information to help you troubleshoot problems. Learn how to access the error logs of the different OutSystems Platform components.
- Get more information for troubleshooting
- Use these resources to learn how to collect more information about what's going on under the hood. They might come in handy when troubleshooting.
- I've reached my license limits
- Each license has certain usage limits. Either decrease the usage of the metric that is exceeding the limit, or upgrade your subscription.
- Changed the hardware and the license stopped being valid
- An environment Serial Number is based on the hardware of the environment. Changing the hardware, changes the environment Serial Number, making your license invalid.
- Troubleshoot the performance of your apps
- OutSystems Platform monitors the performance of your applications, so that you can easily pinpoint and fix performance bottlenecks.
- Upgraded an infrastructure and the license stopped being valid
- Your license might be limited to a specific OutSystems Platform version. You can check for this in the Licensing screen of the environment management console.
- Sending troubleshooting information to OutSystems Support
- OutSystems Platform logs error information to help you troubleshoot problems. Learn how to access the error logs of the different OutSystems Platform components.
- "Could not establish trust relationship for the SSL/TLS" error
- This error is usually caused by invalid SSL certificates. Try to access the service URL from a web browser to troubleshoot the certificate problem.
- Timeouts Under the Hood
- To ensure your applications remain performant, OutSystems Platform has timeouts for long-running tasks. Learn how the timeouts works under the hood, and how to configure them.
- Change OutSystems Platform logging levels (OSTrace)
- Increasing the log levels of OutSystems Platform allows to gather more information about what's happening under the hood. Check here how to do it.
- Troubleshoot VPN connection problems
- If you're having problems with a VPN connection to your PaaS, be sure to check if your connection and firewall rules are properly configured.
- Use NetChecker to troubleshoot your connection
- NetChecker performs network tests from Outsystems front-end servers, easily troubleshooting connectivity issues on the infrastructure (onsite or Cloud).