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Manually starting services of the OutSystems Platform - how-to and caveats


OutSystems Platform uses 5 services:
- Log,
- Deployment Controller (or simply Controller)
- Deployment
- Scheduler
- SMS Connector

On startup, all 5 services go through several phases:
a) Start
b) Initialization.

These phases are visible in Event Log: when each phase ends, an information event with the messages below is logged:
a) Service started successfully. Waiting for initialization...
b) Service initialized successfully.

Starting services

The "Stop Services" and "Start Services" shortcuts of the OutSystems Platform are designed for a use-case that is different from the ones in a enterprise customer.
As such, these shortcuts:
> Stop too many services (more than needed to just "prevent access to the platform")
> May not wait the needed times in a loaded system to always work the same way.

We do not know what is the use-case for wanting to stop all services. If needed, OutSystems suggests using the relevant primitives from Windows, in a job that waits the needed time and confirms the service has stopped.
For that, NET STOP and NET START must be used, with each of the following services:
- "OutSystems Deployment Controller Service"
- "OutSystems Deployment Service"
- "OutSystems Scheduler Service"
- "OutSystems Log Service"
- "OutSystems SMS Connector"
- msmq (Windows message queuing)

IIS should be started and stopped using appropriate commands: IISRESET /START and IISRESET /STOP


On startup, Log, Controller and SMS Connector initiate on their own. After they are started, after a limited period in time, they complete initiation.

Deployment and Scheduler, however, need to connect to Controller in order to initialize successfully. After the Start phase, they try to connect to Controller. If they succeed, they finish starting up
If connection to Controller is not possible, a message similar to the one below is logged in Event Log:

>>> Initialization error:
>>> <some error message and stack>
>>> Retrying in 30 seconds

Specifically, if the Controller is not yet started, a message similar to the one attached is shown. The most typical reason for initialization to fail is shown below:

Initialization error: System.Net.Sockets.SocketException (0x80004005): No connection could be made because the target machine actively refused it

Retry mechanism

As visible in the message above, services that depend on Controller have an automatic retry mechanism. This means that, if initialization fails, they wait 30 seconds and try initializing again - and keep doing it until they are able to initialize.
For each failed attempt, an error message is logged in Event Log. When the service finally initializes, the success message is logged.

Error when starting in command line

When the service starts via command line, and initialization does not succeed, the start yields the error code as you see. However, it is not a permanent failure. This means that the service will try to recover on its own - and keep trying.

Also, service start does not wait until initialization ends. In some cases (if it is taking longer), "net stop" command may end before service initialized.

It is possible that, during the attempts to initialize, the service does not respond adequately to the stop command. This should not be seen as a problem with the service.

Specific example

I will illustrate this with an example from the log files. In this case,
- Controller was started at 12:38:31, initialization started at 12:38:55 and ended at 12:39:24
- Deployment was started at 12:38:31, the first attempt to initialize was at 12:38:53. Since init of Controller did not finish yet, it gave an error. Later, the second attempt to initialize at 12:39:31 was successful.
- Scheduler was started at 12:38:32, the first attempt to initialize was at 12:38:53. Since init of Controller did not finish yet, it gave an error. Later, the second attempt to initialize at 12:39:31 was successful.

Dealing with this

There are two ways to deal with this behavior:

A) Trust the service. If everything is well configured, the service will retry initialization until successful.

B) Start services in a predetermined order, and wait for confirmation message. For this, each service should be started, waiting for the initialization confirmation message from Event Log, and then the next one should be started. For the 5 OutSystems services, the following order should be used:
1. Log
2. Controller
3. Deployment
4. Scheduler
5. SMS Connector

After each service is started, it is possible to confirm that initialization is correct by consulting Event Log. Alternatively, for automation purposes, Wevtutil may be used. 

Applies to

OutSystems Platform on .NET stack, all database stacks.
Applies to all versions (last reviewed under 9.1.600.0).