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April 6th 2016 - Issue Report - Registration and Authentication issues

What was the issue?

On April 6th, at around 00h00 GMT OutSystems performed a production release on our website that resulted in downtime on two of our web applications: Home and Profile. This issue was reported by OutSystems users on the community forums and via direct contact with OutSystems.

What impact did this issue have on OutSystems customers?

The Home application plays a critical role in users registration and authentication so for about 8 hours the following issues happened:

  • users signing up for their personal environments were not able to proceed with their environment activation;
  • users were unable to login into their OutSystems accounts (to download components, post on the forums, submit ideas, etc). Previously logged in users were unaffected. 

What impact did this issue have on OutSystems applications and data?

New users were unable to temporarily experience the power of the OutSystems Platform - shame on us! The Customer Experience team will contact the users that signed up for a new personal environment during this period to assist them in activating their environment. No data loss occurred. 

What are we doing to make sure this does not happen again?

OutSystems will improve its release management process to include [automated] tests for these critical functions, in order to react much quicker when something like this happens. 

More Information

This post-mortem was also published on the community forums:

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