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OutSystems

Support Levels and Resources

Wondering what's included on your Support Level. Find out below.

  Enterprise Support Extended Support

Support Cases

  • Urgent or High Service Request Assistance
  • Normal or Low Priority Service Request Assistance
  • Number of Service Requests

 

  • 8x5**
  • 8x5**
  • Unlimited

 

  • 24x7*
  • 8x5**
  • Unlimited

Software Updates

Included

Included

Technical Library & Resources

Included

Included

Developer Community Forums

Included

Included

 

*24x7: means 24 hours per day, 7 days per week

**8x5: means 8 hours per day (within business hours), on business days.

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