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OutSystems

End of Mainstream Support for OutSystems Platform 8 and 9.0 (including 9 Amsterdam)

At OutSystems we are committed to supporting our customers and minimizing the impact of upgrades to platform versions. We support each version of our platform for a minimum of 2 years from the date of commercial release. Once a version has exceeded that 2-year period it is subject to an end in the mainstream support we provide. This article details a scheduled end of mainstream support for versions of the OutSystems platform.

Which versions are affected by the end of mainstream support?

The end of mainstream support is relevant for the following versions:

OutSystems Platform 8
OutSystems Platform 9.0 (including 9 Amsterdam)
 

When will the end of mainstream support become effective?

The end of mainstream support is scheduled for January 31, 2017.
 

What happens if we have not upgraded to a fully supported version of OutSystems Platform by January 31, 2017?

What happens will depend on the type of installation:

On-Premises
Customers with a current subscription can still submit support requests, and the OutSystems technical support team will respond according to the contracted support and severity level. However, if an issue is associated with a platform bug, Technical support’s response will not include a fix. In this scenario, problem resolution will only include advice and workarounds. To avoid this situation we recommend planning your upgrade before the scheduled end of mainstream support.

OutSystems Platform Public Cloud (aPaaS)
As part of the end of mainstream support, our technical support team no longer maintains the versions of the OutSystems platform that are affected. For customers with aPaaS installations and a current subscription we will reach out to schedule an upgrade to the infrastructure and platform before the scheduled end of mainstream support date. 

Who upgrades the affected environments?

The upgrade responsibility will depend on the type of installation:

On-Premises
Customers with on-premises installations are responsible for the upgrade process. If you would prefer the upgrade be conducted by the OutSystems services team, you can find out more about the upgrade services that we offer by contacting your account manager or OutSystems partner.

OutSystems Platform Public Cloud (aPaaS)
For customers with aPaaS installations and a current subscription we will reach out to schedule an upgrade before the scheduled end of mainstream support date. The upgrade to the infrastructure and platform will be conducted by our technical support team. NOTE: There are additional upgrade activities for which the customer is responsible and these are documented in our knowledge base.

What if I currently have both on-premises and aPaaS environments?

Many of our customers have a hybrid deployment model that combines on-premises and aPaaS environments. Given that your aPaaS instance of OutSystems Platform will be scheduled for upgrade before the end of mainstream support takes effect, you will need to coordinate the upgrade of your on-premises environments for the same timeframe.
 

How long does the upgrade process take?

The timeframe will depend on the complexity of your current installation. To get a better understanding of the scope, contact your account manager or OutSystems partner.
 

Where can I find out more about the upgrade process?

You can learn more about the process in our knowledge base.
 

Who do I contact if I have questions related to the scheduled end of mainstream support?

Feel free to contact OutSystems technical support, we’re here to help!