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OutSystems

Resetting the admin password for IT users and end users

Use case:

 

On occasion, you might have the necessity to reset the admin password for either IT Users or End users.

To achieve this, you may need to have access to the database to execute a direct update to the OSSYS_USER table. Please remember to be careful - running the database statement incorrectly can destroy other passwords in your system. 

 

  • Resetting the admin password for IT users:

On-premise:

Run the following query on the Platform Server database:

UPDATE ossys_user
SET password = '<hash>'
WHERE username = 'admin'
and tenant_id in (SELECT id FROM ossys_tenant WHERE name = 'ServiceCenter');

Obtain here the hash for the password you want to use.

OutSystems Cloud:

  1. Request another administrator from your company that has access to reset your password.
  2. Only for the cases where there are no other administrator with access, please request the password reset by opening a new case at OutSystems Support Portal

OutSystems will only intervene in users with the administrator role in LifeTime, users with other roles (ex: Developer) should request an administrator to reset their password.

  • Resetting the admin password for the Users application:

On-premise:

In Service Center:

From Platform Server O11 Release Jul.2019 (11.0.528.0) or O10 Release 10 CP3 (10.0.1012.0) it's possible and advisable to reset the admin password for the users application using Service Center.

Check here the instructions to configure the administrator user.

 

On the database (for versions when it's not possible to do so in Service Center):
  • Run the following query on the Platform Server database:

UPDATE ossys_user
SET password = '<hash>'
WHERE username = 'admin'
and tenant_id in (SELECT id FROM ossys_tenant WHERE name = 'users');

Obtain the here hash for the password you want to use.

OutSystems Cloud:

For versions lower than Platform Server O11 Release Jul.2019 (11.0.528.0) or O10 Release 10 CP3 (10.0.1012.0):

 

For versions higher than Platform Server O11 Release Jul.2019 (11.0.528.0) or O10 Release 10 CP3 (10.0.1012.0):
  • Reset the admin password for the users application using Service Center. Check here the instructions to configure the administrator user.