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Resetting the admin password for IT users and end users

OutSystems

Resetting the admin password for IT users and end users

The procedure below applies only to On-Premises Environments

 

Use case:

 

On occasion, you might have the necessity to reset the admin password for either IT Users or End users.

To achieve this, you will need to have access to the database - the only way to achieve this is with a direct update to the OSSYS_USER table.

Please remember to be careful - running the statement incorrectly can destroy other passwords in your system. 

 

  • Resetting the admin password for IT users:

 

Run the following query on the Platform Server database:

UPDATE ossys_user
SET password = '<hash>'
WHERE username = 'admin'
and tenant_id in (SELECT id FROM ossys_tenant WHERE name = 'ServiceCenter');

  • Resetting the admin password for the Users application:

 

Run the following query on the Platform Server database:

UPDATE ossys_user
SET password = '<hash>'
WHERE username = 'admin'
and tenant_id in (SELECT id FROM ossys_tenant WHERE name = 'users');

 

 You need to obtain the hash for the password you want to use in https://support.outsystemscloud.com/Passwords/ 

 

OutSystems Cloud customers, if they forget the password of one of their users, should request a password reset to one of their infrastructure administrators. If the password to be reset is the administrator's and no other administrator user is available, they will need to contact OutSystems Support to reset it.