OutSystems Success Programs are a personalized set of services for delivering the appropriate expertise and guidance needed for customers to successfully adopt OutSystems.
After a company subscribes to the program, a Customer Success Manager is assigned to act as an extended member of the customer's team and the primary point of contact. The Customer Success Manager takes into account staffing levels, objectives for OutSystems adoption, time pressures, and tailors the success plan accordingly.
Three levels of success programs are offered that are geared towards the needs of different team and organization profiles. All programs are delivered remotely using a combination of phone, email and web video conferencing.
Standard Success Program
Every OutSystems subscription already includes a variety of features to help promote the success of the customer. This program provides self-service options for organizations to get up and running quickly:
Growth Success Program
The Growth Success Program includes everything from the Standard Success Program and is designed for organizations of any size that want continual strategic guidance for accelerating a large-scale project or scaling their low-code platform rollout. This plan includes more services than the Standard Success Program and a higher degree of customization based on the unique needs of the customer:
Managed Success Program
Organizations that are aggressively growing their low-code adoption can use the Managed Success Program to further increase the volume of services available to help their teams succeed quickly. In addition, they benefit from an assigned OutSystems Customer Success Manager, providing access to deep technical expertise and proactively guiding complex roll-outs.
To learn more about the OutSystems Success Programs, download the datasheet.