OutSystems Success Plans are a personalized set of services for delivering the appropriate expertise needed for customers to successfully adopt OutSystems.
After a company subscribes to the program, a Customer Success Manager is assigned to act as an extended member of the customer's team and the primary point of contact. The Customer Success Manager takes into account staffing levels, objectives for OutSystems adoption, time pressures, and tailors the success plan accordingly.
Four levels of success plan are offered that are geared towards the needs of different team and organization profiles. All plans are delivered remotely using a combination of phone, email and web video conferencing.
Standard Success Plan
Every OutSystems subscription already includes a variety of features to help promote the success of the customer. This plan provides self-service options for organizations to get up and running quickly:
Business Success Plan
Building on the Standard Success Plan, the Business Success Plan is designed for small to medium-sized project teams with relatively straightforward requirements that are looking to increase their productivity and reduce the time to ROI.
Growth Success Plan
The Growth Success Plan also includes everything from the Standard Success Plan and is designed for organizations of any size that want continual strategic guidance for accelerating a large-scale project or scaling their low-code platform rollout. This plan includes more services than the Business Success Plan and a higher degree of customization based on the unique needs of the customer:
Managed Success Plan
Organizations that are aggressively growing their low-code adoption can use the Managed Success Plan to further increase the volume of services available to help their teams succeed quickly. In addition, they benefit from an assigned OutSystems technical advisor, providing access to deep technical expertise and proactively guiding complex roll-outs.
To learn more about the OutSystems Success Plans, download the datasheet.