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OutSystems

Using the Issue Report template

To start creating your app using the Issue Report template, follow the steps below.

  1. On the initial screen, select the Issue Report option. Workflow Builder then displays a preview about creating apps with the selected template.

  2. Click on the Select button to proceed.

  3. Enter the app's basic information:

    • App name — the name of the app you are developing.

    • Description — a brief description of the outcome of the app.

    • App icon — upload an icon for the app that you are about to create.

    • Main color — Pick up the color to apply to the main actions (buttons) and menus background on the generated app. If you upload an icon for your app, Workflow Builder selects the main color based on it, for example, your company brand color.

      Issue Report Template

  4. Click on the Save button. Workflow Builder then creates and displays the workflow of your app.

    Issue Report workflow

  5. On the initial form at the top of the workflow, click on the Edit form button to edit the form fields of the template. You can rename, change the properties, add, or remove fields.

    For detailed information about editing forms, go to the Set up form section of the Creating a Workflow Builder app from scratch document.

  6. On the Status rectangle below the form, set the status for the form to have when your users submit it. The default status is Submitted.

    For detailed information about setting the form's status, go to the Set form status section of the Creating a Workflow Builder app from scratch document.

  7. Click on the 1st Level Support Review manual task below on the workflow to create an assignment to the user or groups of users you want to assign the task, and to edit the manual task fields.

    For detailed information about assigning tasks, go to the Manual tasks section of the Creating a Workflow Builder app from scratch document.

  8. Click on the rectangles below the 1st Level Support Review manual task on the workflow to edit the predefined statuses.

  9. Click on the Prioritization Status rectangle to edit the predefined conditions (rules). You can edit each condition status by clicking on the rectangles.

    For detailed information about editing conditions go to the Conditons section of the Creating a Workflow Builder app from scratch document.

  10. To edit the 2nd Level Support Review manual task, and its fields, repeat step 7 of this procedure. You can always delete steps on the workflow if you don't need them.

To learn how to publish and test your Workflow Builder app, go to Publishing and testing your app.