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OutSystems

Troubleshooting Workflow Builder

This page describes the troubleshooting procedures for the Workflow Builder app developers, and the IT administrators.

Troubleshooting for workflow app developers

Unable to publish apps

If you aren't able to publish the app you're creating in Workflow Builder, contact your IT to ensure your you have an IT user account created in LifeTime with Create Applications and Change and Deploy Application permissions for your development environment.

Workflow Builder requests a new Case Management framework version

When you try to publish a new app with Workflow Builder and get a message saying that you can't publish it and showing you the disparity of versions, contact your IT Team.

Troubleshooting for IT administrators

Unable to register an environment

  • Ensure your development environment uses Platform Server 11.7.2 (January 2020) or later. Refer to the release notes.

  • Ensure your development environment allows inbound traffic from https://workflowbuilder.outsystems.com in port 443 to communicate with Workflow Builder. Refer to the Workflow Builder network requirements for detailed information.

Workflow Builder requests a new Case Management framework version

If your users can't publish a new app with Workflow Builder and get a warning showing the disparity of versions, you need to update the Case Management framework. The users get a message saying this, and showing them the disparity of versions.

To update the Case Management framework, perform the following steps:

  1. Manually install the latest version of Case Management Framework available on the OutSystems Forge.

  2. Manually refresh the dependencies of apps already generated, or re-generate them with Workflow Builder to tackle potential breaking changes.