You can enable the delegation of cases and activities from the assigned user to another user. You can limit a delegation to a specific time or delegate indefinitely.
After a case or activity is delegated, the delegate user can perform tasks on the case or activity.
Create, update or delete a delegation
The FromGroupId and FromGroupExtendeId attributes aren't implemented in the current version of Case Management framework.
To delegate the work for a set amount of time, use the From and To attributes.
Validate a delegation
Validate a delegation using the Delegation_IsValid action from the CaseServices_API module.
Fetch current delegations
The following actions from the CaseServices_API module allow you to check delegations:
Case and Activity actions that check delegations
The following actions from the CaseServices_API module check active delegations:
When using these actions keep the following in mind:
Set the DelegatedBy attribute as the UserId of the user originally assinged to the case or activity.
If you use the action for a case used under delegation, the information regarding the user that performed the action and by who delegated it, is logged in the case’s history.